We guarantee the highest quality inks and flag material. If for any reason your product does not meet your expectations, please contact our customer service team and we'll make it right.
How durable are your Flags?
Our flags are made for the outdoor environment. We even have a 24 month color guarantee, depending on the region and proper care. Some flags are also great for indoor use.
What other Flag sizes do you offer?
Only listed sizes are available.
How many colors can I print?
We print in full digital color, so use as many colors as you like.
What is your 24 Month Color Guarantee?
The quality of our prints is one of the best in the industry. Your prints should stay vibrant as long as you handle your new flag with care by not using it more than 8 hours a day in sunny outside locations. Make sure not to use it during stormy weather or rainy days. For the best color lifespan we recommend you use your new flag indoors or in shady areas to maximize it's color lifespan.
Will the color of my artwork on my computer screen appear the same in print?
The end print result may vary from what you seen on your screen due to different monitor calibrations. We do not offer a color match guarantee. Some colors may not exactly match the colors shown on your computer screen.
PLACING AN ORDER
How do I place an order?
Placing an order is easy. First submit your artwork by either uploading your own file or creating artwork in our easy-to-use design tool. We also have a wide selection of pre-designed templates, some can be easily customized in our design tool. After your artwork is ready, simply checkout and you will receive an order confirmation by email. You can also review your artwork thumbnail and order details on our website at anytime in "Order Status".
Where can I check my order status?
There is an "Order Status" link located in the MY ACCOUNT section of our website. You can click the MY ACCOUNT link at the top right to access that link.
Where can I print an invoice of my order?
You can obtain a printable invoice by going to "Order Status". Find your "Order" and click "Print Invoice".
Why didn't I receive an order confirmation email?
Please make sure you set info@flags-banner.com as a preferred contact. You may also check your spam filter settings.
Can I make a correction to my artwork after it has been placed?
Since we are a fast turnaround printing company, artwork is transmitted to our production staff immediately after it has been uploaded. Artwork can only be replaced or corrected if has not reached into production. You may contact our customer service team to check if changing your artwork is possible.
What is your cancellation policy?
You may cancel your order at any time before it enters into production. Refunds usually take 3-5 business days to credit to your account. Any other state in the contiguous U.S. will not be charged tax.
Will I be charged a sales tax?
If your order is being shipped to California, you will be charged a sales tax.
SHIPMENT/DELIVERY
What is your turnaround time?
We specialize in fast turnaround times. You can have your print completed in 3 business days if your order is submitted by 11 AM PST. Orders after 11 AM PST will be completed in 4 business days. You may choose how fast you would like to receive your banner by selecting your preferred shipping method. Days in Transit: UPS Ground - (1-5 business days) UPS 3-Day Select - (3 business days) UPS 2nd Day Air - (2 business days) UPS Next Day Air - (1 business day) Please keep in mind that UPS will not deliver to PO box addresses. *While we guarantee fast production turnaround, we are not responsible for delays in transit caused by UPS or acts of nature.
Can I rush an order?
Please contact us for more details.
How will you ship my order?
We ship all our products via UPS. Any products over 5 feet on the shorter side, may be folded due to UPS carrier limitations.
Where can I track my order shipment?
As soon as your order is complete, you will be given a tracking number by email. You can also go to "Order Status" to find your order and view your tracking details as well.
What happens if my order gets shipped back to you?
We do not hold responsibility for orders that have been returned to us. If the courier is unable to successfully deliver the order to you and it gets sent back to our facility, please contact a member of our customer service. Please note that if the item gets shipped back out, there will be an additional shipping charge that is equal to that of the original shipping. If the customer does not wish to pay an additional charge, we will NOT be able to be ship the item back out. Please keep in mind that all custom printed products are NON-REFUNDABLE. We can issue a refund for any returned hardware. However, no refunds will be issued for a custom printed product.
My product arrived damage or defected, what do I do?
We would never want anyone to receive a faulty product. If your product arrived damaged or defective please contact us and a customer service representative will assist you. All orders have a 14 day time frame from when it is delivered for the customer to contact us and receive a replacement.
GENERAL ARTWORK
What file types do you accept?
We accept PDF and JPG files. For PDFs, ensure your files are flattened and fonts are outlined. If you are not sure in how to do this, please seek assistance from a graphics professional.
Do you offer design service?
Currently we do not offer design services. However, we do have an easy to use online design tool that allows you to be the designer! You may create your own design by clicking start from scratch on the home page.
Where can I find high quality images?
You may find high quality images at stock photo websites such as fotolia.com or istockphoto.com. You can also use search engines such as Google, but please aware most images of the internet are low resolution and are not intended for licensed printing.
How can I tell if my image is good?
You can evaluate your image quality by using such programs as adobe acrobat reader. Be sure to view your image at 100% Actual Size. We are not responsible for prints that contain low resolution artwork.
Can I include border edges in my flag design?
All of our flags come with our standard black pole pockets. We do not offer any other colors for the pole pockets. However, you do have the option to add an edge border if you would like. We highly recommend not to include borders on your flag design. If you choose to do so please be aware edge borders may not appear equal in size to each other.
IMAGE QUALITY
What can I do to ensure the best quality print?
To ensure best quality of your print, please use high resolution image files and/or vector artwork that are created by a graphics professional. For vector files please save it as EPS or PDF to retain sharp lines suitable for large printing.
Do you provide electronic proof?
A thumbnail preview of your artwork will be shown after it is uploaded. You must evaluate your resolution before uploading your file. We are not responsible for low resolution artwork.
Can you send a hard copy proof?
Unfortunately, hard copy proofs are not available at this time.
BILLING AND ACCOUNT INFORMATION
What payment methods you accept?
We accept all major credit cards VISA, Mastercard, Discover. You can also pay with Paypal.
What is your return policy?
It is our goal to print the highest quality flag for you. If we made a mistake, please contact us and we will make it right. If the flag arrived damaged or deemed defective as a result of our production error, we will send you a reprint of the flag with your original artwork or provide a credit to you for future purchase. Please contact our customer support team via phone, email or online chat to obtain a return authorization number and a return shipping label within 14 days from your delivered date. We do not accept returns nor do we refund on custom printed products. We cannot accept any returns without a Return Authorization number and require that you email us a photo of the defective flag.
